RETURNS / REFUNDS POLICY

Returns/Refunds

If an item is defective, we will accept the item back for a refund or we will send out a replacement package. If the package is damaged in transit, please notify us so we can offer a solution. Defects do not include quantity of the products or color as compared to product photography. Once we receive your item, we will inspect it and immediately notify you on the status of your refund after the inspection is complete.  If your return is approved, we will initiate a refund to your credit card (or original method of payment) or send out the replacement item(s). If returned, you will receive the credit within 7-10 days, depending on your card issuer's policies.

 

What is the return policy?

 

Please note that there are no refunds or exchanges on products once they have been opened or kept for more than 10 days. You have agreed to these terms at checkout when clicking the box before paying for your order. If you have any issues with your order/delivery, please contact us at frombotanicals@gmail.com so that we may assist you with your concerns.

 

Claims

 

You have 10 days after your order has shipped to file a claim with us. Please keep in mind if you are missing an item, you must keep all packaging, for weight and box size shipped, to be able to file a claim as this will be needed as proof to UPS and FromBotanicals for a claim investigation. If you do not contact us within this time frame, we will not be able to assist with a resolution as our window will have closed for claims access.